Orders, Delivery, Returns & Warranty
Order Information
ORDER CONFIRMATION
After placing your order, you’ll receive an email confirmation with your order number. Please keep this email for your records and for any future inquiries.
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PAYMENT METHODS
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal for secure and seamless transactions.
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PREORDER DETAILS
For preorder items, including the Bloom Pregnancy Pillow, our estimated shipping date is April 2025. While we are working hard to meet this timeline, unforeseen delays may occur. In such cases, we will notify you promptly and provide options, including a refund if necessary. You will receive regular email updates, including a notification when your order has been dispatched.
CHANGES OR CANCELLATIONS
You can amend your order details, such as the delivery address or quantity, at any time before dispatch. Order cancellations are also permitted up until the time of dispatch. Refunds for cancellations will be processed within 14 days and issued to your original payment method. To cancel or amend your order, please contact us via email or through the "Contact Us" form, stating your order number.
For the smoothest experience, we recommend reaching out as soon as possible if you need to amend your order
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BULK ORDERS
For bulk or clinic orders, please contact us directly for a personalised quote and tailored shipping information. We’re here to support your practice’s needs.
Shipping Information
SHIPPING REGIONS
We ship from Spain to all countries across Europe, Scandinavia, and the UK. For locations outside these regions, please contact us to see if shipping to your country is possible.
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SHIPPING CARRIERS
We work with a variety of professional shipping carriers, selecting the best option based on your destination country to ensure reliable and efficient delivery.
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SHIPPING FEES
Flat-rate shipping costs will be calculated at checkout, depending on your destination.
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ESTIMATED DISPATCH DATE
Preorders are estimated to ship in April 2025. While there may be unforeseen delays, we are working hard to bring Bloom to you as quickly as possible and will keep you updated throughout the process.
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HANDLING TIME
Once dispatched, deliveries typically arrive within 1–2 days, depending on your location.
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CUSTOMS AND DUTIES
For orders within the EU, customs fees are avoided as we ship directly from Europe. However, UK customers and those outside the EU may be subject to customs charges, which will be borne by the customer. We will provide all necessary documentation to ensure smooth customs clearance.
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SHIPPING NOTIFICATIONS
You will receive a shipping notification via email, including a tracking number to monitor the progress of your shipment.
Delivery Information
DELIVERY TIMELINES
Orders are typically delivered within 1–2 business days, depending on your location, once dispatched.
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DELIVERY DELAYS
We will keep you informed every step of the way. You’ll receive email updates with an estimated dispatch date and another email notification once your order has been shipped.
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TRACKING
A tracking link will be provided via email, allowing you to monitor your order’s progress until it arrives at your door.
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LOST OR DAMAGED PACKAGES
If your package arrives damaged, please contact us within 24 hours of delivery so we can resolve the issue promptly. If you believe your package is lost, please contact us as soon as possible for assistance.
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FAILED DELIVERIES
If delivery to your address is not possible, the courier will leave your package at a designated pick-up point. If the package is not collected within the specified timeframe, it will be returned to us. If this is due to an incorrect address provided by the customer, additional shipping costs will apply for reshipping. However, if the issue was caused by courier error, reshipping costs will not be charged.
Return Information
RETURN POLICY DURATION
We offer a 14-day cooling-off period in compliance with EU law. This period begins on the day you receive your item. During this time, you have the right to cancel your purchase without providing a reason. To exercise this right, contact us via email or the "Contact Us" form on our website.
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CONDITION FOR RETURNS
Items must be unused and returned in their original packaging to qualify for a refund or exchange.
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REFUND PROCESS
Refunds will be issued to your original payment method within 14 days of receiving the returned item and confirming its condition.
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RETURN SHIPPING COSTS
Return shipping costs are borne by the customer. We will arrange a courier pick-up for your convenience. Please contact us to facilitate the return process.
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NON-RETURNABLE ITEMS
Items that have been used or damaged due to misuse or mishandling are not eligible for return or exchange.
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EXCHANGE POLICY
In the unlikely event that your item arrives damaged or defective, we are happy to offer an exchange.
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INITIATING A RETURN
To initiate a return, contact us via email or use the "Contact Us" form on our website. Please provide your order number and details of your request.
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DEFECTIVE OR DAMAGED ITEMS
For damaged or defective items, please contact us as soon as possible after receiving your order, preferably within 24 hours. Including photos will help us process your claim efficiently. In such cases, we will arrange a refund or exchange, and Bloom will cover all shipping costs.
Warranty Information
2-YEAR EUROPEAN LEGAL WARRANTY
All Bloom products come with a 2-year legal warranty, as required under EU law. This warranty ensures that your item is free from defects and functions as described at the time of purchase.
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WHAT DOES THE WARRANTY COVER?
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Defects in materials or workmanship that existed at the time of delivery.
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Issues that arise during normal use of the product within the warranty period.
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WHAT ISN’T COVERED?
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Damage caused by misuse, mishandling, or failure to follow care or use instructions.
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Normal wear and tear, including minor cosmetic issues that do not affect functionality.
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Changes or modifications made to the product after purchase.
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HOW TO MAKE A WARRANTY CLAIM
If you believe your product is defective, please contact us via email or the "Contact Us" form on our website. Include the following details:
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Your order number.
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A description of the issue.
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Photos or videos showing the defect, if possible.
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RESOLUTION PROCESS
Once we’ve reviewed your claim, we’ll determine if the defect is covered under warranty. If eligible, we’ll offer one of the following resolutions:
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Repairing the defective item.
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Replacing the defective item with a new one.
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Providing a refund if repair or replacement is not possible.
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ADDITIONAL NOTES
The 2-year legal warranty begins on the date you receive your item. It applies alongside our standard return and exchange policies.